 
Supratechnic (S) Pte Ltd (“we”, “us”, or “our”) operates Suprayi.com as the authorised distributor of IQAir products in Singapore. We take your privacy seriously and are committed to handling your personal data responsibly and transparently.
This Privacy Policy explains what information we collect when you visit our website, how we use it, and the choices you have. By using Suprayi.com, you agree to the practices described here.
1. Who we are
Supratechnic (S) Pte Ltd
Authorised IQAir Distributor – Singapore
Website: www.suprayi.com
For any questions about this policy or how we handle your personal data, you can reach us at the contact details provided in Section 9.
2. What information do we collect
Information You Provide Directly
When you interact with our website, you may share personal information with us, including:
- Name and contact details (email address, phone number) when you submit an enquiry or contact form
- Delivery and billing address when placing an order
- Payment information is processed securely through our payment providers
- Business details if you are enquiring about commercial or institutional solutions
- Messages and preferences shared through live chat or email
Information We Collect Automatically
When you browse Suprayi.com, certain data is collected automatically through cookies and similar technologies:
- Device and browser information (type, operating system, screen size)
- IP address and approximate location
- Pages visited, time spent on site, and links clicked
- Referring website or search query that brought you to us
Information From Third Parties
We may receive information from third-party services we use, such as analytics platforms and payment processors, to help us operate the website and fulfil your orders.
3. How we use your information
We only use your data for purposes that are clear, fair, and necessary. Specifically, we use the information we collect to:
- Process and fulfil your orders for IQAir products
- Respond to your enquiries about our products or services
- Send order confirmations, delivery updates, and service notifications
- Provide after-sales support and warranty assistance
- Improve the content and usability of Suprayi.com
- Analyse website traffic and understand how visitors engage with our pages
- Send you relevant product updates or promotions, where you have given permission
- Meet our legal and regulatory obligations under Singapore law
4. Legal Basis for Processing
We process your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. Our lawful bases for processing include:
- Contractual necessity: to fulfil your purchase or enquiry
- LegitimatLegitimate interests: to improve our website, prevent fraud, and provide customer supporte interests: to improve our website, prevent fraud, and provide customer support
- Consent: for marketing communications, which you may withdraw at any time
- Legal obligation: to comply with applicable laws and regulations
5. Cookies and Tracking
We use cookies to make Suprayi.com work properly and to understand how it is used. Cookies are small text files stored on your device when you visit our site.
Information You Provide Directly
- Essential cookies: Required for the website to function, including the shopping cart and session management
- Analytics cookies: Help us understand traffic patterns and improve the site (e.g., Google Analytics)
- Preference cookies: Remember your settings and preferences for future visits
- Marketing cookies: Used to show you relevant content and measure the effectiveness of our communications
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website work. Most browsers also allow you to see what cookies have been set and delete them individually.
6. Sharing Your Information
We do not sell your personal data. We may share it only in the following circumstances:
- Service providers: Third parties who help us operate our business, such as delivery partners, payment processors, IT service providers, and customer support tools. These partners are bound by confidentiality obligations and may only use your data to provide services on our behalf.
- IQAir AG: As the authorised distributor for IQAir in Singapore, we may share relevant order or warranty information with IQAir to support product servicing and registration.
- Legal requirements: Where required by law or in response to lawful requests from regulatory authorities in Singapore.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Order and transaction records: 7 years, in line with standard accounting and legal requirements
- Customer enquiry records: 2 years from the date of last contact
- Marketing preferences: Until you withdraw consent or unsubscribe
- Website analytics: In anonymised or aggregated form, without a time limit
When we no longer need your data, we will delete or anonymise it securely.
8. Your Rights
Under the Personal Data Protection Act 2012 (PDPA), you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request the deletion of your personal data, subject to legal retention requirements
- Be informed about how your data is being used
To exercise any of these rights, please contact us using the details in Section 9. We will respond to all valid requests within 30 days.
If you have subscribed to marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any of our emails.
9. How to Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we have handled your personal data, please get in touch:
Supratechnic (S) Pte Ltd
Authorised IQAir Distributor – Singapore
Website: www.suprayi.com
Email: Suprayi@supratechnic.com
We aim to resolve all privacy-related enquiries promptly and fairly. If you are not satisfied with our response, you may also contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page.
We encourage you to review this policy periodically. Your continued use of Suprayi.com after any changes constitutes your acceptance of the updated policy.
This Privacy Policy applies to Suprayi.com, operated by Supratechnic (S) Pte Ltd, the authorised distributor of IQAir products in Singapore.