{"id":6534,"date":"2026-02-23T16:06:42","date_gmt":"2026-02-23T08:06:42","guid":{"rendered":"https:\/\/suprayi.com\/ketentuan-garansi-faq\/"},"modified":"2026-06-23T12:37:20","modified_gmt":"2026-06-23T04:37:20","slug":"ketentuan-garansi-faq","status":"publish","type":"page","link":"https:\/\/suprayi.com\/id\/ketentuan-garansi-faq\/","title":{"rendered":"Ketentuan Garansi & FAQ"},"content":{"rendered":"\n
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Beranda \/ <\/monica-translate-origin-text><\/monica-translate-translatable><\/a>Ketentuan Garansi & FAQ<\/h6><\/div>\n\n\n\n
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Ketentuan Garansi & FAQ<\/monica-translate-translate><\/monica-translate-origin-text><\/monica-translate-translatable><\/h1><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div><\/div>\n\n
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PERTANYAAN YANG SERING DIAJUKAN<\/strong><\/h2><\/div>\n<\/div>\n\n\n\n
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Pengiriman & Pengantaran Lokal<\/h2><\/div>\n\n\n
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Kapan pesanan saya akan dikirim?<\/h4><\/div>

SUPRATECHNIC (S) PTE LTD tidak mengirimkan pesanan pada hari yang sama saat pesanan dibuat. Pesanan diproses pada hari kerja berikutnya setelah pembayaran diterima. Setelah dikirim dari gudang kami, pengantaran ke alamat yang Anda tunjuk akan memakan waktu sekitar 4\u20135 hari (tidak termasuk akhir pekan dan hari libur nasional). <\/p><\/div><\/div>

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Kapan pesanan saya akan diproses dan diantar?<\/h4><\/div>

Pesanan biasanya diproses pada hari kerja berikutnya setelah pembayaran dikonfirmasi. Pengantaran diperkirakan dalam 4 hingga 5 hari kerja setelah pengiriman, tidak termasuk akhir pekan dan hari libur nasional.

Untuk membantu memastikan pengantaran yang lancar, pelanggan bertanggung jawab untuk memberikan alamat pengantaran yang lengkap dan akurat. Biaya pengantaran ulang dapat berlaku jika:

\u2022 Alamat pengantaran salah atau tidak lengkap, atau
\u2022 Pengantaran tidak berhasil karena tidak ada penerima yang tersedia untuk menerima pesanan.<\/p><\/div><\/div>

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Apa yang harus dilakukan jika pesanan saya rusak, hilang, atau salah?<\/h4><\/div>

Jika pesanan Anda tiba dalam keadaan rusak, tidak lengkap, atau dengan barang yang salah, harap segera hubungi Supratechnic setelah Anda menerimanya agar kami dapat segera membantu.

Jika berlaku, kami akan mengatur penggantian selama masalah dilaporkan dalam waktu 30 hari sejak tanggal pesanan.<\/p><\/div><\/div><\/div>\n\n\n

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Garansi<\/h2><\/div>\n\n\n\n

Garansi Lokal Terbatas (\u201cGaransi\u201d) ini berlaku untuk produk IQAir yang dibeli di Singapura dari Supratechnic (S) Pte Ltd (\u201cSupratechnic\u201d, \u201ckami\u201d).<\/p><\/div>\n<\/div>\n\n\n

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1. Cakupan Garansi<\/h4><\/div>

Supratechnic menjamin bahwa produk IQAir akan bebas dari cacat bahan dan pengerjaan utama dalam penggunaan normal dan pemeliharaan yang tepat selama periode garansi yang berlaku, terhitung sejak tanggal pembelian asli.

Garansi ini hanya berlaku untuk pembeli asli dan berlaku setelah menunjukkan bukti pembelian yang sah (faktur). Nomor seri produk akan digunakan untuk memverifikasi kelayakan garansi dan dapat ditemukan di dalam selongsong kemasan luar.

Pendaftaran garansi direkomendasikan untuk memfasilitasi dukungan layanan dengan pengajuan dan pengakuan oleh Supratechnic dalam waktu 60 hari sejak tanggal pembelian atau pengantaran, mana yang lebih akhir, tetapi Supratechnic dapat memilih untuk mengesampingkan kondisi ini jika bukti pembelian diberikan.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

2. Periode Garansi<\/h4><\/div>

Garansi Terbatas 1 Tahun
\u2022 AirVisual Pro
\u2022 Atem Car
\u2022 Atem Personal

Garansi Terbatas 2 Tahun (Hanya untuk Penggunaan Komersial)
\u2022 Seri HealthPro
\u2022 GC Multigas
\u2022 Atem X

Garansi Terbatas 3 Tahun (Hanya untuk Penggunaan Rumah Tangga)
\u2022 Seri HealthPro
\u2022 GC Multigas
\u2022 Atem X

Setelah masa garansi berakhir, setiap diagnosis atau layanan akan dikenakan biaya standar. Setiap perbaikan atau penggantian produk dalam garansi tidak akan memperpanjang masa garansi asli.

(Catatan: \u201cPenggunaan komersial\u201d mengacu pada penggunaan di kantor, klinik, sekolah, ritel, industri, atau lingkungan non-perumahan lainnya.)<\/p><\/div><\/div>

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3. Apa yang Dicakup Garansi Ini<\/h4><\/div>

Garansi ini mencakup:
\u2022 Cacat produksi pada bahan
\u2022 Cacat pengerjaan utama yang secara material memengaruhi fungsionalitas produk

Atas kebijakan kami, Supratechnic akan memperbaiki atau mengganti produk atau komponen yang cacat selama masa garansi.

Setiap produk atau komponen yang diperbaiki atau diganti hanya akan dicakup selama sisa masa garansi asli dan tidak akan memperpanjang atau memulai ulang durasi garansi.<\/p><\/div><\/div>

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4. Apa yang Tidak Dicakup Garansi Ini<\/h4><\/div>

Garansi ini tidak mencakup:

\u2022 Keausan normal
\u2022 Ketidaksempurnaan kosmetik minor yang tidak memengaruhi fungsionalitas produk
\u2022 Kerusakan yang disebabkan oleh penyalahgunaan, kelalaian, kecelakaan, pengoperasian yang tidak tepat, atau penggunaan di luar aplikasi yang dimaksudkan
\u2022 Kerusakan akibat modifikasi, pemasangan, servis, atau perbaikan yang tidak sah oleh pihak yang tidak disetujui secara tertulis oleh Supratechnic
\u2022 Penggunaan suku cadang, aksesori, atau catu daya IQAir non-asli
\u2022 Kerusakan yang terjadi selama pengangkutan jika otorisasi sebelumnya tidak diperoleh
\u2022 Penghapusan, perusakan, atau perusakan nomor seri produk
\u2022 Barang habis pakai, termasuk filter (lihat Bagian 5)

Setelah masa garansi berakhir, inspeksi, diagnosis, atau layanan administratif dapat dikenakan biaya layanan, yang akan dikomunikasikan sebelum dimulainya layanan.<\/p><\/div><\/div>

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5. Tanggal Efektif Garansi<\/h4><\/div>

Garansi dimulai dari tanggal faktur, atau dari tanggal pengantaran jika terjadi lebih lambat. Garansi hanya berlaku dengan bukti pembelian dan nomor seri produk harus diverifikasi. Harap simpan faktur Anda untuk tujuan ini. <\/p><\/div><\/div>

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6. Garansi Filter & Barang Habis Pakai<\/h4><\/div>

Filter dan komponen habis pakai lainnya tidak tercakup dalam garansi produk. Filter IQAir asli dicakup oleh garansi terbatas 30 hari sejak tanggal pembelian terhadap cacat bahan atau pengerjaan saja. <\/p><\/div><\/div>

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7. Layanan Garansi & Pengembalian<\/h4><\/div>

Semua permintaan layanan garansi memerlukan otorisasi sebelumnya dari Supratechnic.

Produk yang disetujui untuk dikembalikan harus:
\u2022 Dikemas dengan benar (kemasan asli direkomendasikan), dan
\u2022 Disertai dengan bukti pembelian dan nomor seri produk

Kegagalan untuk mematuhi instruksi pengembalian dapat mengakibatkan kerusakan selama transit, yang tidak akan dicakup dalam Garansi ini.<\/p><\/div><\/div>

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8. Penafian & Batasan Tanggung Jawab<\/h4><\/div>

Sejauh diizinkan oleh undang-undang Singapura yang berlaku:

\u2022 Garansi ini diberikan sebagai pengganti semua garansi tersurat atau tersirat lainnya, termasuk namun tidak terbatas pada garansi kelayakan jual, kesesuaian untuk tujuan tertentu, kinerja, atau pengoperasian bebas kesalahan.
\u2022 Supratechnic tidak memberikan jaminan kepuasan, jaminan kinerja, atau jaminan bebas risiko.
\u2022 Tanggung jawab berdasarkan Garansi ini terbatas secara ketat pada perbaikan atau penggantian produk dan tidak akan meluas ke kerusakan tidak langsung, insidental, atau konsekuensial, termasuk kehilangan penggunaan atau gangguan bisnis.

Tidak ada dalam Garansi ini yang mengecualikan, membatasi, atau mengubah hak atau upaya hukum apa pun yang tersedia bagi konsumen berdasarkan Undang-Undang Perlindungan Konsumen (Perdagangan Adil) Singapura, termasuk ketentuan Undang-Undang Lemon yang berlaku. Jika hak-hak hukum tersebut berlaku, hak-hak tersebut akan berlaku di atas ketentuan Garansi ini.<\/p><\/div><\/div>

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9. Barang Rusak, Hilang, atau Salah<\/h4><\/div>

Jika pesanan Anda tiba dalam keadaan rusak, tidak lengkap, atau berisi barang yang salah, harap segera beri tahu Supratechnic setelah diterima.
Jika berlaku, penggantian akan diatur asalkan masalah dilaporkan dalam waktu 30 hari sejak tanggal pesanan.<\/p><\/div><\/div>

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10. Hukum yang Mengatur<\/h4><\/div>

Garansi ini akan diatur oleh dan ditafsirkan sesuai dengan hukum Singapura.<\/p><\/div><\/div><\/div>\n\n\n

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Apa yang dicakup garansi?<\/h4><\/div>\n\n\n\n
    \n
  • Garansi ini mencakup cacat bahan atau pengerjaan utama produk selama masa garansi.<\/li>\n\n\n\n
  • Jika terjadi cacat produksi, SUPRATECHNIC (S) PTE LTD akan memperbaiki atau mengganti produk atas kebijakannya.<\/li>\n<\/ul>\n\n\n\n

    Apa yang tidak dicakup dalam garansi?<\/h4><\/div>\n\n\n\n

    Garansi tidak berlaku untuk:<\/p>\n\n\n\n

      \n
    • Kerusakan yang disebabkan oleh penyalahgunaan, kelalaian, keausan, atau kecelakaan.<\/li>\n\n\n\n
    • Kerusakan akibat perbaikan, modifikasi, pemasangan, adaptasi, atau penggunaan yang tidak sah yang tidak disetujui secara tertulis oleh SUPRATECHNIC (S) PTE LTD.<\/li>\n\n\n\n
    • Kerusakan akibat penggunaan yang tidak tepat atau penggunaan yang tidak sesuai dengan instruksi pengoperasian dan pemeliharaan.<\/li>\n\n\n\n
    • Keausan atau kerusakan akibat kondisi lingkungan atau selama pengangkutan.<\/li>\n\n\n\n
    • Ketidaksempurnaan minor yang tidak secara material memengaruhi fungsionalitas produk.<\/li>\n<\/ul>\n<\/div>\n\n\n\n

      Penukaran & Pengembalian<\/h2><\/div>\n\n\n
      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

      Apa kebijakan dan proses penukaran?<\/h4><\/div>

      Semua barang yang dijual tidak dapat dikembalikan. Untuk menjaga standar kebersihan dan kualitas produk, penukaran hanya diterima jika produk belum dibuka dan dalam kemasan tersegel aslinya.
      Penukaran harus diminta dalam waktu tujuh (7) hari kerja sejak tanggal barang diantar. Anda dapat menukar pesanan Anda (atau barang) karena alasan berikut:

      \u2022 Produk tidak sesuai dengan deskripsi di situs web
      \u2022 Anda menerima barang yang salah
      Produk cacat atau rusak saat tiba
      \u2022 Persyaratan umum untuk penukaran:
      \u2022 Bukti pembelian (nomor faktur pesanan dan tanda terima)
      \u2022 Barang harus dalam kondisi baru dan dikembalikan dalam kemasan asli yang belum dibuka dengan semua aksesori asli (manual, kartu garansi, sertifikat keaslian) dan hadiah gratis apa pun
      \u2022 Selongsong kemasan luar yang menunjukkan warna produk harus tetap utuh
      \u2022 Produk tidak boleh telah digunakan, dipasang, atau memiliki input data<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

      Beranda \/ Ketentuan Garansi & FAQ Ketentuan Garansi & FAQ PERTANYAAN YANG SERING DIAJUKAN Pengiriman & Pengantaran Lokal Garansi Garansi Lokal Terbatas (\u201cGaransi\u201d) ini berlaku untuk produk IQAir yang dibeli di Singapura dari Supratechnic (S) Pte Ltd (\u201cSupratechnic\u201d, \u201ckami\u201d). Apa yang dicakup garansi? Apa yang tidak dicakup dalam garansi? Garansi tidak berlaku untuk: Penukaran & […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6534","page","type-page","status-publish","hentry"],"yoast_head":"\nKetentuan Garansi & FAQ - Suprayi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suprayi.com\/id\/ketentuan-garansi-faq\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ketentuan Garansi & FAQ - Suprayi\" \/>\n<meta property=\"og:description\" content=\"Beranda \/ Ketentuan Garansi & FAQ Ketentuan Garansi & FAQ PERTANYAAN YANG SERING DIAJUKAN Pengiriman & Pengantaran Lokal Garansi Garansi Lokal Terbatas (\u201cGaransi\u201d) ini berlaku untuk produk IQAir yang dibeli di Singapura dari Supratechnic (S) Pte Ltd (\u201cSupratechnic\u201d, \u201ckami\u201d). Apa yang dicakup garansi? Apa yang tidak dicakup dalam garansi? 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